Refund Policy

Free Returns Within 15 Days

At Fertazin, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer free returns within 15 days of receipt.

Return Process

1. Contact Us: To initiate a return, please contact our customer support team at info@fertazin.com within 15 days of receiving your order.
2. Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to proceed.
3. Prepare Your Package: Repack the item in its original packaging, including all accessories and documentation.
4. Ship Your Return: Use the pre-paid shipping label provided by our customer support team to send the package back to us.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original method of payment. You will receive a confirmation email once your refund has been processed.

Conditions for Returns

• The item must be in its original condition, unused, and with all original packaging.
• Returns must be initiated within 15 days of receipt of your order.

Questions?

If you have any questions about our refund policy, please contact our customer support team at info@fertazin.com, and we will be happy to assist you.